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Frequently asked questions
Pricing & Ordering
Can I commission Tonya?
Do you offer prints?
Will I receive a Certificate of Authenticity?
Yes, each piece is signed and numbered by me and includes a Certificate of Authenticity.
How long will my order take to arrive?
Originals in stock, available for sale will ship in approximately 1 week. Delivery time for commissioned originals will depend on the collaborative process between you and me.
How do I pay for commissions and special projects?
I accept checks, Visa and MasterCard, Venmo, Pay Pal and Square. Credit card processing fees will be included. For special projects and large orders, checks can be made out to Lavender And Lotus Co.
Frequently asked questions
Shipping & Care of Artwork
How will my artwork be packed?
My artwork is shipped all over the world. The pieces of art are packed extremely well in either wood or cardboard crates with extensive eco-friendly packing materials to protect the piece. Shipping fees are included in your online order. Shipping will be addressed for commissioned art and special projects on an individual case-by-case basis.
Anything I need to know once I open the package?
Please open very carefully, remove the packaging materials, and take your art piece out with care. Inspect for any damage. If there is any damage, please call me within 24 hours. PLEASE recycle your packaging materials!
How do I clean my art piece?
All of my pieces can be wiped with a damp soft microfiber cloth and dried with a dry microfiber cloth. If needed, you may clean the resin paintings with cleaner Novus #1. Please do not use house hold cleaners or chemicals on your pieces! Chemicals WILL ruin and/or scratch the finish.
Will I receive an email confirmation when the artwork ships?
What is your return policy?
Because all of my pieces are originals, they are final sale and non-returnable. The same applies to my custom orders. My art is packed with the utmost care, however, if the art piece is damaged during shipping, please email or call me at firstname.lastname@example.org or 720.364.0698.within 24 hours of receipt. At that time, I will determine what action to take.
Copyright & usage
My art piece you purchase is for your personal use only. Absolutely no reproduction rights are being granted to reproduce Tonya Whitehouse/Lavender and Lotus Co. designs in any way. No one may use, copy, modify, distribute, sell, assign, exchange, license or sublicense in any mediums, forms and formats, in any number, and at any time, and in any way unless Tonya Whitehouse / Lavender And Lotus Co. make an exception. All designs on this website are Copyright Tonya Whitehouse, Lavender And Lotus Co., LLC, 2019.
Most of my designs are available for licensing. I would also love the opportunity to collaborate and create an exclusive line for your product. My work translates very well to a wide variety of formats in the industry – please contact me directly for further info. We can create together!